Frequently Asked Questions

 

1. I just placed my order. When should I receive my tracking info?

Well, thank you for shopping! Your tracking information will be sent to you as soon as it is available. Monday -Friday , for Tees expect at least 4-6 business days for processing , since these items are shipped through a separate warehouse. All other Issa Baddie items by the end of the next business day at the earliest. Need more help? Reach out to us.

2.How long does shipping take ?

Our custom tees are designed and processed by an off-location warehouse so please be advised it can take up to 6-8 business days to receive your tee depending on when you ordered. For all other Issa Baddie Items your wait will be about 3-6 business days, most times sooner than that. We work tirelessly to serve you quality and are trying to find different ways to speed up our processing times. Please work with us!

3. An item I like is sold out, will it be restocked?

Most of our items get restocked on the weekends! So if during the week you don't see it come back Friday-Sunday. Still don't see what you want? Hit us up, we will find it for you.

4. What is your return/exchange policy?

Sorry, NO returns or refunds allowed. Exchanges are approved on a client to client basis. Depending on what is wrong with the product , we will work with you. Quality is our mission , so please let us know promptly of any defects or issues.

5. What form of payments do you accept?

For your convenience we accept : Apple Pay, PayPal, Visa , MasterCard, Discover & American Express 

6. Can I modify/cancel my order? 

Each order is different. Contact us to see if your order is eligible to be modified. 

7. I don't see items in one of the categories, will they arrive soon?

Glad you asked! Dad Hats, Matching Sets & Thrifted Wear are all custom pieces so they will be added as samples are created. Too impatient to wait ? Contact us for your custom needs!

 

Still got questions? We got the answers sway! Go ahead and send us an email !

 

xoxo

Issa B.